2/28/2023 0 Comments Best buy florence ky![]() If you cant handle transactions like these, dont sell phones! No courtesy on their part and obviously lack common sense. I guess they were going to leave that up to the customer to figure that out. She became rude the moment she realized that they had to take each individual box and open them up to figure out which phone belonged to whom. The individual who initially helped us was gone so another salesperson, this time a female, was the one who took over our transaction. A simple post-it with phone numbers written on them would have sufficed. We went back 30 minutes later and found ALL 5 phones (in its individual boxes) were placed in a bag and NONE OF THEM had any indication as to which belonged to whom. It was taking a very long time (it was 4:30pm by then) and we still needed to visit one more store before we headed towards the airport so they told us we can come back 30 minutes later and by then the phones would be "ready." We also had them put on screen protectors. We went in around 2pm and was met by a salesperson who was patient and helpful. The plan was to also add on 2 more phones and upgrade 2 others a total of 5 new Samsung S8 phones were ordered. We went to this Best Buy because mother-in-law lost her phone during her flight to visit us and needed a replacement. In-laws were in town and was due to leave on a flight out that evening. I believe in honesty and the way you want to be treated as a customer. If I ever find the product somehow, I will call the headquarter and return the credit back. I will shop Best Buy but not in Florence KY because I dont feel welcome by the manager and general manger there. I hope this information is helpful to everyone. Best Buy in headquarter apologizef to me and decided to give me the credit for that missing product and also sending me a $25 gift card because they understand what is customer service is all about. ![]() Best Buy is a good company but I am disappointed on the manager and general manager the way they treated their customers. Beside, my fiance spent total $1317.24 purchase for me on Oct 2015 and comes to Dec 2015 they turned their face against me and did not treated me like a customer.Īnyway, I contacted Best Buy headquarter and got a great resolution from the posted purchased service dept. They could ratified the issue by providing credit for me for the store to buy another substitute software to make customer happy. ![]() I felt they both should have take care customers concern on not having the product after the purchase. However, both of them blamed me for this situation instead of helping me to resolve the issue. I felt it wasnt fair since I have no idea where is the item and I wasnt asking for return, so it has nothing to do with return policy. Later general manager Jush came and told me that it was my fault not to install it in15 days after purchase or let them know before 15 days, so he said it is too late and he cant do anything for me since I didnt install it earlier. I didnt agree with him because I felt that we already paid the product and should receive item and not be punish again to pay for it. When I went there and told manager what happened that I have not able to find my product on home and student 2016 MCSFT, the manager Caleb turn me down and told me they cant give me another code and said I have to buy another program again but they will give me discount on it. it took me a while to get to Florence KY branch. Then, I scheduled the appt to get them fix other issues along with the missing code for my MCSFT.įirst I went to Clorain, OH to take care the problem then they told me I have to go to Florence KY to get the code from them for my MCSFT install. They told me they can get another code number again to install this software. I called and explained to Best Buy about missing product. By that time, I found out I was missing the home and student 2016 MCSFT. However, we didnt get to install everything until due to holiday season and busy schedule. We couldnt get them to install all the necessary program and software, so, we have to take it home to do it ourselves. Due to last minute purchase, store was about to close. My fiance bought me a Toshiba Laptop with home and student 2016 MCSFT bndl, external DVD player, Wetboot security, and 3 yrs GS prtect and support plan on at Best Buy in Florence KY.
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